Parliamentary and Health Service Ombudsman

Make a difference. Join our team.

We help improve people’s lives by making sure their voice is heard. We do this by making final decisions on complaints about the NHS in England, UK Government departments and some other public organisations. We are an independent service and do this without taking sides. 

We look into complaints where an organisation has not acted properly or fairly, or has provided a poor service, and not put things right. A single complaint can result in widespread improvements. Based on the findings from our investigations, organisations will often make lasting changes to make sure the same mistakes do not happen again.

At PHSO our motto is ‘Live well, work well’. We want to inspire, guide and support you to be your healthiest and happiest self. Equality, diversity and inclusion are vital to the way we work.

We recognise the importance of having a workforce made up of individuals with their own unique identities. We strive to create an inclusive culture where:

•  individuals are respected and treated fairly
• diversity is celebrated
• all our employees can be themselves at work and perform at their best.

We are a disability confident employer playing a role in changing attitudes for the better. Any disabled applicant who meets the minimum selection criteria will automatically progress to the next stage of the recruitment process.